Copyright 2004 Employee Benefit Resources Of South Texas
EBR customers deal only with a principal. You always speak to an owner. You always speak to someone who understands your objectives who shares your sense of urgency.However most of our customers are able to get timely service directly from their vendors and only call us when there is an issue they need our expertise or assistance with immediately. Our job is to setup our customers for smooth and timely service delivered directly from a quality vendor. Our objective is to structure vendor relationships so our carriers have a clear understanding of your specific objectives and expectations. This approach allows your staff and employees to receive direct resolution from the vendor in most cases which is very important because the alternative is to be "carpet bombed" with calls from frustrated employees whose issues you cannot resolve due to current privacy laws.The insurer's and vendors we utilize respect our philosophy because it allows them to perform for their policyholders. When we call we are able to get immediate attention because they know we only call when an issue is not being handled in an expeditious manner. Our job is to make the relationship between you and your vendors work effectively not to be an intermediary who slows answers by being involved in every detail.
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